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Privacy Policy

Last Updated: December 20, 2025

1. Introduction

Welcome to Fixs Vendor App ("we," "our," or "us"), developed and operated by Fixs. This Privacy Policy explains how Fixs collects, uses, discloses, and safeguards your information when you use the Fixs Vendor App mobile application to provide services to customers.

2. Information We Collect

2.1 Business and Personal Information

When you register as a vendor with Fixs Vendor App, we collect:

• Business name and registration details
• Owner/operator name and contact information
• Email address and phone number
• Business address and service area
• Tax identification and business license information
• Bank account details for payments
• Service categories and pricing information
• Business certifications and credentials
• Profile pictures and business photos

2.2 Service-Related Information

• Booking and appointment details
• Customer reviews and ratings
• Service history and performance metrics
• Communication with customers through the app
• Location data during service provision

2.3 Automatically Collected Information

• Device information (device type, operating system, unique identifiers)
• Log data (IP address, access times, app usage patterns)
• Analytics data for service improvement

3. How We Use Your Information

We use the collected information for:

• Vendor verification and account management
• Connecting you with customers seeking services
• Processing bookings and managing appointments
• Payment processing and financial reporting
• Performance tracking and analytics
• Communication about bookings, updates, and platform changes
• Customer support and dispute resolution
• Compliance with legal and regulatory requirements
• Fraud prevention and platform security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Customers: Your business information, services, ratings, and contact details visible to potential customers
• Payment Processors: Banking and payment information for transaction processing
• Service Providers: Cloud hosting, analytics, and communication services
• Legal Authorities: When required by law or to protect rights and safety
• Business Partners: In case of merger, acquisition, or asset sale

5. Public Profile Information

As a vendor, certain information will be publicly visible to users:

• Business name and description
• Service categories and pricing
• Business location and service areas
• Ratings and reviews from customers
• Profile and business photos
• Response time and availability

6. Data Security

We implement robust security measures to protect your information:

• Encrypted data transmission and storage
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and monitoring
• Access controls and authentication measures
• Employee training on data protection

7. Your Rights and Choices

As a vendor partner, you have the right to:

• Access: View and download your personal and business data
• Correction: Update inaccurate information in your profile
• Deletion: Request account deletion and data removal
• Restriction: Limit how we process your information
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities

To exercise these rights, visit our Account Deletion page or contact vendor-support@nexitechsolutions.com

8. Financial Information

Your banking and payment information is encrypted and securely stored. We use third-party payment processors who comply with PCI-DSS standards. We retain financial records as required by law for tax and accounting purposes.

9. Data Retention

We retain your information for:

• Active accounts: Duration of your vendor partnership
• Financial records: As required by tax and legal obligations (typically 7 years)
• Dispute resolution: Until resolution and applicable appeal periods
• Deleted accounts: 30 days for recovery, then permanently deleted (except legally required records)

10. Business Communications

As a vendor, you will receive:

• Booking notifications and customer messages
• Payment confirmations and financial statements
• Platform updates and policy changes
• Performance reports and recommendations
• Marketing communications (you can opt-out)

11. Compliance and Legal

Vendors must comply with all applicable laws and regulations. We may verify your credentials, licenses, and certifications as required by law. You are responsible for maintaining accurate business information and ensuring your services comply with local regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or app notification. Continued use of the vendor app after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns about Fixs Vendor App:

• Company: Fixs
• App: Fixs Vendor App
• Email: vendor-privacy@fixs.com
• Support Email: vendor-support@fixs.com